The following terms and conditions apply to the purchase of supplies and/or services (“Services”). Upon acceptance of the Order for Service (“Estimate”) prepared by Move Transports Moving & Transport, LLC (“Move Transports”), purchaser (“Client”) agrees to adhere to all the provisions listed below.
Disclaimers:
- Any work or preparation that was mutually agreed to be completed by the client in advance that does not get completed prior to our arrival will likely result in a longer move, higher final invoice and in some rare cases will require additional moving day (that can be scheduled based on Suburban availability)
- Any additions to your inventory list will require additional time and may require additional movers and/or charges or in some rare cases, will require additional moving day (that can be scheduled based on Suburban availability)
- Any unknown variables in your move details (ex drop off location parking access or # of flights of stairs) may also result in a longer move, higher final invoice and in some rare cases will require additional moving day (that can be scheduled based on Suburban availability)
- We have a 2 hour Minimum (3 hours on weekends) and pro-rate in 15 minute increments (EX. 4 hours and 4 minutes = 4.25 hours)
- An email confirmation is required for any inventory updates or date / time changes for your move. We can not update any details by phone or in person. All requests for job updates to an already confirmed job must be made via email. This is done to ensure we both have written updates of any changes!
- For smaller 1BR and 2BR jobs, our crews are often scheduled for 2 and 3 jobs a day so we may not always be able to accommodate additional items on moving day. We always will do our best to take as much as we can with in the allotted time but please understand that we reserve the right to take only what was initially disclosed.
- Elevator, loading dock reservations and parking permits are the sole responsibility of the client. Any parking tickets received on moving day are the sole responsibility of the client.
- We reserve the right to add an extra crew member to your move at our discretion. The cost for an extra employee is only $40/hr and availability will be determined solely by Suburban Solutions. We can not guarantee that we will have the resources available for this extra employee until the day of your move. THIS IS A PHILADELPHIA TERM / CONDITION
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Tips are not included in our estimate, however if you think the crew did a great job and you would like to recognize their hard work, tips are always appreciated. A typical gratuity ranges between $5 and $10 per crew member per hour. Some tip more, some tip less. It is typically based on the effort you feel the crew demonstrated.
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For Liability reasons:
- We will not disassemble OR re-assemble cribs, larger exercise equipment, intricate bunk bed systems with out an extra fee.
- We are not able to disconnect or reconnect appliances that require live electric connections or plumbing connections (ex Washers and Dryers)
- We can NOT load or unload into attics with pull down stairs.
